FAQs

• What is the quality and pricing of your products?
  As an earphone manufacturing factory, we are dedicated to providing high-quality audio products. Each earphone undergoes strict quality control to ensure exceptional performance. We offer competitive factory prices, eliminating the costs of middlemen, and provide bulk discounts for large orders.
• Do you offer customization services for your products? What is the minimum order quantity?
  Yes, we welcome the opportunity to incorporate your logo into the design. 1.we offer a variety of packaging options to suit your needs, including custom boxes, bags, labels, and more. 2.our minimum order quantity for（customized）products is 100 units.
• How long does customization take?
  Usually in one week！The timeline for customization can vary depending on the complexity of the project and the quantity ordered. We will work closely with you to establish a timeline that meets your needs and keeps you informed throughout the process.
• What is the typical shipping time for orders?
  We have stock and can ship within 1-2 business days. However, please note that shipping times may vary depending on the destination and any unforeseen circumstances.
• What should I do if my order is delayed or lost during shipping?
  If your order is delayed or lost during shipping, please contact our customer service team immediately. We will work with the courier to track down your order and ensure that it is delivered to you as soon as possible. Your satisfaction is our top priority, and we will do our best to resolve any shipping issues promptly.
• Are waterproof Bluetooth earphones suitable for swimming?
  Most waterproof Bluetooth earphones are designed to withstand sweat and light splashes of water, making them ideal for workouts and outdoor activities. However, they may not be suitable for swimming or submerging in water for extended periods.
• How do I pair my Bluetooth earphones with my device?
  To pair your Bluetooth earphones with your device, first make sure the earphones are in pairing mode. Then, go to the Bluetooth settings on your device and select the earphones from the list of available devices. Follow any on-screen instructions to complete the pairing process.
• Can I connect my Bluetooth earphones to multiple devices at the same time?
  Some Bluetooth earphones support multipoint connectivity, which allows you to connect to multiple devices simultaneously. Check the user manual or product specifications to see if your earphones support this feature. Keep in mind that using multiple devices at once may impact audio quality or battery life.